Deepinder Goyal | February 18, 2023 | 2 min read
Introducing – The Shelter Project


Happier delivery partners = happier customers.

Serving our customers with love is what we do at Zomato, but we know it would not be possible without our delivery partners. They are the heart and soul of our service, and their well-being is paramount for creating a positive customer experience.

Zomato was started to serve the society, and in the spirit of service, we also continuously aim to serve our delivery partners. Our delivery partners have a tough job, and we do not yet have the public infrastructure to help them do their jobs better.

We recognise that delivery partners face multiple challenges while on the job, from navigating through traffic to delivering orders in inclement weather conditions. In line with our commitment to their welfare, we are delighted to announce The Shelter Project – under which we have started building public infrastructure (called Rest Points) to support the entire gig economy and delivery partners of various companies.

Every day, hundreds of delivery partners from different companies use our rest points

What is a rest point?

These rest points are more than just a place to take a break between deliveries. They offer clean drinking water, phone-charging stations, access to washrooms, high-speed internet, a 24×7 helpdesk and first-aid support. We believe that by providing a space for all delivery partners to rest, recharge, and take a moment for themselves, we can create a better environment that promotes their physical and mental health.

We are thankful to see that these rest points have been warmly welcomed by not just Zomato delivery partners but delivery partners of multiple last-mile delivery players.

We already have two Rest Points operational in Gurgaon and have plans to create more rest points in the most densest clusters of our food delivery business.

We recognise that this initiative is just one step in our ongoing effort to support delivery partners, and we remain committed to exploring innovative ways to create a safer and more supportive gig environment for them.

If you have any other suggestions for us, please reach out to us at info@zomato.com 

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