Every month, around 4 lakh perfectly good orders on their way to the customers are canceled on Zomato. It’s a serious challenge and we have been working on possible solutions to reduce this food wastage.

Introducing Food Rescue! Canceled orders will now pop up for nearby customers, who can grab them at an unbeatable price, in their original untampered packaging, and receive them in just minutes.


How does Food Rescue work for customers?

• The canceled order will pop up on the app for customers within a 3 km radius of the delivery partner carrying the order.
• To ensure freshness, the option to claim will only be available for a few minutes.
• The original customer and those in their immediate vicinity will not receive the option to claim the order.
• The amount paid by the new customer will be shared with the original customer (if they made online payment), and with the restaurant partner. Zomato will not keep any proceeds (except the required government taxes).
• Orders containing items sensitive to distances or temperature such as ice creams, shakes, smoothies, and certain perishable items, will not be eligible for Food Rescue.
• Customers who prefer vegetarian food will not see non-veg orders.

How does it work for our restaurant partners?

We are heartened to see that 99.9% of our restaurant partners want to be a part of this initiative. Here’s how it will work for them:

• Restaurant partners will continue to receive compensation for the original canceled order, plus a portion of the amount paid by the new customer if the order is claimed.
• Restaurant partners can see Food Rescue orders in Order history section on the Restaurant Partner app and in their Weekly Payout statement, in the ‘Order Level’ tab
• If, for any reason, restaurant partners don’t wish to participate, they can instantly opt out via their Restaurant partner app and dashboard.

How does it work for our delivery partners?

Delivery partners will be compensated fully for the entire trip, from the initial pickup to the final drop-off at the new customer’s location.

We are committed to minimizing food wastage. If you have any feedback or suggestions, please write to us at foodrescue@zomato.com