At Zomato, our endeavor is to make the food ordering experience seamless and hassle-free. While we strive to consistently have your food delivered as quickly as possible, we understand that sometimes, you may want to plan your order in advance. Whether it’s for a special occasion, a group lunch at the office, or your daily caffeine fix, planning when your food arrives just got easier.



We’re excited to introduce Order Scheduling &#8211; a feature that gives you full control over when your food is delivered. You can now schedule deliveries from 2 hours to 2 days in advance. This feature is now available at 35,000+ restaurants across 30 cities &#8211; Delhi, Bengaluru, Mumbai, Pune, Raipur, Ahmedabad, and others.



<h2 class="wp-block-heading">So how does it work?</h2>



With Order Scheduling, you can plan your meals to arrive exactly when you need them. Here’s how:



<ol class="wp-block-list">
<li>Schedule your order at your preferred time whether it’s a few hours or a few days later.</li>



<li>If your preferred time slot is full, you will be prompted to choose an alternative time slot during checkout</li>



<li>Your food will be freshly prepared and delivered with the same quality and care.</li>



<li>Plans changed? No problem &#8211; you can cancel your order up to three hours before the scheduled delivery time.</li>
</ol>


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<figure class="aligncenter size-large is-resized"><img data-recalc-dims="1" loading="lazy" decoding="async" width="640" height="349" src="https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/image2-2.png?resize=640%2C349&#038;ssl=1" alt="" class="wp-image-14225" style="width:762px;height:auto" srcset="https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/image2-2.png?resize=1024%2C559&amp;ssl=1 1024w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/image2-2.png?resize=300%2C164&amp;ssl=1 300w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/image2-2.png?resize=768%2C419&amp;ssl=1 768w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/image2-2.png?resize=1536%2C838&amp;ssl=1 1536w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/image2-2.png?resize=1200%2C655&amp;ssl=1 1200w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/image2-2.png?resize=1568%2C856&amp;ssl=1 1568w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/image2-2.png?w=1999&amp;ssl=1 1999w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/image2-2.png?w=1280&amp;ssl=1 1280w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/image2-2.png?w=1920&amp;ssl=1 1920w" sizes="(max-width: 640px) 100vw, 640px" /></figure></div>


<h2 class="wp-block-heading">Benefits for restaurant partners: incremental orders</h2>



This feature isn’t just a win for customers; it also opens up new opportunities for restaurants. Key benefits for restaurant partners include:



<ul class="wp-block-list">
<li>Maximize capacity: Advance orders help restaurants fill gaps during slower periods, which could translate into a steady stream of additional orders.</li>



<li>No extra training required: Scheduling seamlessly integrates with the restaurant&#8217;s current operations, meaning no new processes or tools need to be learned.</li>
</ul>



<h2 class="wp-block-heading">Built-in safeguards: Ensuring a smooth experience for all</h2>



We’ve also implemented several checks and balances to make sure everything runs smoothly.



<ul class="wp-block-list">
<li>Curated selection of restaurant that have consistently adhered to kitchen preparation time, and have high availability</li>



<li>Proactive notifications for restaurants ahead of scheduled orders, ensuring they have ample time to prepare and deliver on time</li>



<li>Restaurants can control which items/categories are available for scheduled orders. This helps avoid any unpleasant surprises when certain dishes or ingredients run out</li>
</ul>



Hear from our customers on their experience:



<ul class="wp-block-list">
<li>&#8220;The cake I ordered for my friend’s surprise party arrived right on time and was just perfect!&#8221;</li>



<li>&#8220;Scheduling our team lunch was so easy – it saved us from the usual last-minute rush.&#8221;</li>



<li>&#8220;Having my coffee break perfectly timed to my desk made my day!&#8221;</li>
</ul>



A big shout out to the team that made this possible: Aditya Singh, Akshat Goel, Amber Sharma, Archit Agarwal, Avinash Ruchandani, Avneek Kaur, Ayush Kumar, Bhavya Rustgi, Kashyap Panchani, Kaustubh Kumar Singh, Manuj Grover, Mayank Dhillon, Pratik Singh, Puli Karthik Reddy, Sadhna Nayak, Samarth Gupta, Sanjay Kumar, Sauduzzaman, Sudhanshu Tiwari, Sumegha Khilnani, Sumit Taneja, Sunny Kumar, Vivek Arora, Vikram Kumar, Yash Maheshwari, Yameni Dhankar.

Plan ahead with Zomato’s Order Scheduling feature: Convenience at your fingertips

Zomato is revolutionizing train travel with its latest offering &#8211; ‘Zomato &#8211; Food Delivery in Trains’, an enticing collaboration with IRCTC e-catering services. With this collaboration, Zomato is making strides towards ensuring that your train journey is not just a commute but a convenient culinary experience for ordering food from around the city wherever this feature is available.



Live across 111 cities,‘Zomato &#8211; Food Delivery in Trains’ allows customers to order delightful meals effortlessly, whether they’re at the station or nestled comfortably in their train compartment. The convenience extends to every passenger, making sure that such passengers can enjoy a sumptuous meal while on the move.



Seamless Integration for a Delightful Experience:



Zomato has seamlessly integrated with IRCTC to fetch your seat and train details directly from IRCTC, upon you, sharing your PNR on the Zomato app for availing our services. Additionally, the on-station delivery partners will ensure that customer orders are delivered right to their seat. This innovative approach enables delivery of food orders when the train is about to arrive at the station. Even in the case of delays, we strive to serve food through partnered restaurants, ensuring a culinary experience that aims to meet your expectations. Customers also have the option of picking up their orders from assigned pickup points at the station.



How it Works:



Placing your order is a straightforward process



<ol class="wp-block-list">
<li>Open the Zomato app</li>



<li>Click on Food on Train icon.</li>



<li>Add your PNR. Choose from the available station options where you want the food to be delivered</li>



<li>Select your choice of food offered by restaurants delivering to your selected station and make respective payments from available payment options</li>



<li>Voila! Your order is placed and will be delivered on your seat or can be picked up from assigned pickup points outside the station</li>
</ol>



Variety That Satisfies Every Palate:



‘Zomato &#8211; Food Delivery in Train’ prides itself by listing restaurant partners and their menus crafted to suit every palate. From vegetarian delights to non-vegetarian feasts, the menu will offer a wide array of options.



Key Features for a Seamless Experience:



<ol class="wp-block-list">
<li>On-the-Go Ordering: Customers have the option to place their food orders whether they’re at the station or comfortably seated in the train compartment or for someone else by providing the requisite details required on the Zomato app.</li>



<li>Real-Time Tracking: Stay informed about the status of your order with real-time tracking, providing clarity on when to expect your delicious meal.</li>



<li>Support for customers: Zomato&#8217;s dedicated customer support ensures a smooth experience from ordering to delivery and addressing any queries or concerns.</li>
</ol>



‘Zomato &#8211; Food Delivery in Train’ brings the same level of convenience and joy to train passengers. The ease of ordering along with the varied menu selection make ‘Zomato Food on Train’ a preferred choice for those seeking a memorable culinary journey on the tracks.

Zomato Collaborates With IRCTC | Live across 111 cities

<figure class="wp-block-image alignfull size-large"><img data-recalc-dims="1" loading="lazy" decoding="async" width="640" height="375" style="width:100%" src="https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Headline-results_Q2FY25.png?resize=640%2C375&#038;ssl=1" alt="" class="wp-image-14189" srcset="https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Headline-results_Q2FY25.png?resize=1024%2C600&amp;ssl=1 1024w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Headline-results_Q2FY25.png?resize=300%2C176&amp;ssl=1 300w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Headline-results_Q2FY25.png?resize=768%2C450&amp;ssl=1 768w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Headline-results_Q2FY25.png?resize=1536%2C900&amp;ssl=1 1536w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Headline-results_Q2FY25.png?resize=2048%2C1200&amp;ssl=1 2048w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Headline-results_Q2FY25.png?resize=1200%2C703&amp;ssl=1 1200w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Headline-results_Q2FY25.png?resize=1568%2C919&amp;ssl=1 1568w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Headline-results_Q2FY25.png?w=1280&amp;ssl=1 1280w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Headline-results_Q2FY25.png?w=1920&amp;ssl=1 1920w" sizes="(max-width: 640px) 100vw, 640px" /></figure>



<h3 class="wp-block-heading">Key takeaways</h3>



<ol class="wp-block-list">
<li>Sustained topline growth momentum with 58% YoY Adjusted Revenue Growth, above the stated outlook of 40% YoY growth.</li>



<li>Bottomline (Adjusted EBITDA) continues to improve, driven by steady increase in food delivery margins and quick commerce business continuing to remain near break-even.</li>
</ol>



More details in the following pages.



<div class="wp-block-file"><a href="https://drive.google.com/file/d/1UGD9CJ9f_wl7oP8YOdHn6IXLp2I9ys1c/view?usp=drive_link">Click here to download Q2FY25 results</a><a style="margin-left:0.75em;background: #32373c;border-radius: 2em;color: #fff;font-size: 13px;padding: 0.5em 1em"href="https://drive.google.com/file/d/1UGD9CJ9f_wl7oP8YOdHn6IXLp2I9ys1c/view?usp=drive_link" download="">Download</a></div>

Q2FY25 shareholders’ letter and results

At Zomato, the well-being of the delivery partners is the cornerstone of our commitment to create a sustainable, responsible and inclusive business.



Over the years, Zomato has successfully launched multiple initiatives to enhance the well-being of delivery partners including the ‘Shelter Project’, emergency ambulance systems, real-time weather notifications, a facility to file income taxes and facilitation of EV renting services, maternity benefits, amongst others.



Today, we are launching a comprehensive delivery partner well-being framework &#8211; covering their social, financial, physical, mental and professional well-being.



We’ve developed this framework through a year-long process of detailed discussions and interactions with thousands of delivery partners across the country. We have also received inputs from worker rights research organizations and experts including&nbsp;<a href="https://www.dasraus.org/social-compact.html" target="_blank" rel="noreferrer noopener">Social Compact</a>&nbsp;and members of&nbsp;<a href="https://www.janpahal.com/" target="_blank" rel="noreferrer noopener">Jan Pahal</a>. We believe it is not only relevant to our context, but also exhaustive and practical for other gig worker- based platforms in India.



The framework encompasses five key areas of well-being: financial, social, physical, mental and professional. These areas are supported by nine elements, including payouts and earnings, order delivery experience, grievance redressal, health and safety, financial inclusion and security, assets (t-shirts, bags, etc.), diversity and respect, knowledge acquisition, and growth and retention.


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<figure class="aligncenter size-large"><img data-recalc-dims="1" loading="lazy" decoding="async" width="640" height="365" src="https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Blog-Slide.jpg?resize=640%2C365&#038;ssl=1" alt="" class="wp-image-14172" srcset="https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Blog-Slide.jpg?resize=1024%2C584&amp;ssl=1 1024w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Blog-Slide.jpg?resize=300%2C171&amp;ssl=1 300w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Blog-Slide.jpg?resize=768%2C438&amp;ssl=1 768w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Blog-Slide.jpg?resize=1536%2C876&amp;ssl=1 1536w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Blog-Slide.jpg?resize=2048%2C1168&amp;ssl=1 2048w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Blog-Slide.jpg?resize=1200%2C684&amp;ssl=1 1200w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Blog-Slide.jpg?resize=1568%2C894&amp;ssl=1 1568w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Blog-Slide.jpg?w=1280&amp;ssl=1 1280w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2024/10/Blog-Slide.jpg?w=1920&amp;ssl=1 1920w" sizes="(max-width: 640px) 100vw, 640px" /></figure></div>


Each element is further divided into multiple sub-elements for more detailed assessment for the well-being of the delivery partners. For example, the &#8220;payouts and earnings&#8221; element includes sub-elements such as timeliness of payout, seamless access to tips, and support for other delivery expenses like charging and fuel costs through collaborations with third party(ies).



We believe that this framework can be adopted by gig work-based platforms to evaluate their delivery partner well-being initiatives through a holistic yardstick. We hope that more platforms use this and as an industry we are collectively able to elevate the standards of well-being for delivery partners in India.



To view the framework with all the elements and sub-elements please <a href="https://zomatoblog.com/wp-content/uploads/2024/10/DP-Well-Being-Press-Release.pdf" data-type="link" data-id="https://zomatoblog.com/wp-content/uploads/2024/10/DP-Well-Being-Press-Release.pdf">click here</a>.