We are excited to launch the ‘Tips for the kitchen staff’ feature on our platform that now allows our customers to show appreciation for the food our restaurant partners prepare for them, every time they order. At Zomato, we understand that a lot of hard work, skill, and creativity goes behind preparing food, and we keep asking ourselves &#8211; how can we motivate not just the restaurants but also their kitchen staff to continue working their magic. And to motivate them, we have introduced ‘Tips for the kitchen staff’. With this feature, customers can tip the restaurant’s kitchen staff &#8211; the wonderful chefs, cleaning staff, helpers, etc. as a way of appreciation. This new feature will enrich the food ordering and delivery experience for both our restaurant partners and customers.&nbsp;



Building on the success of a 2018 initiative that allows customers to tip delivery partners, this is a similar initiative which is introduced based on inputs from Zomato’s restaurant partner network. The introduction of ‘Tips for the kitchen staff’ feature enables the customers to seamlessly express gratitude for their food deliveries, an option that was limited to traditional dining-in experience until now.



As a customer, what are the options I have to tip?



For a seamless customer experience, customers are asked if they would like to tip the restaurant’s kitchen staff after they have rated their order 4 or 5 stars. Customers also have the option to tip the restaurant kitchen staff from the live order tracking page after placing the order.&nbsp;



We recognize that the customers are used to paying a service charge in terms of % of their order value. Therefore, on the platform you will find the option to tip the kitchen staff in % ranging from 3% to 10% of your item value. However, if you do not want to select from one of the pre defined % slabs, you can also enter any amount of your choice up to a maximum cap.



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How do the restaurants receive tips?



The entire tip amount that customers pay is credited to restaurants (after any tax deductions, if applicable) to be distributed among their staff. Zomato does not keep any commissions out of the tip amount and it is passed through 100%. Our restaurant partners can keep a track of tips in their weekly payouts and statement of account on the merchant app or web dashboard.



If you are from the restaurant management, we ask you to sign a pledge to distribute the entire amount among your staff, should you be keen to be included in the program! This feature is now live on our platform and we are truly looking forward to providing an elevated food ordering and delivery experience to both our customers and restaurant partners!&nbsp;



The team that made it all possible&nbsp;



We would like to express our heartfelt thanks to the team that made it all possible in a small amount of time &#8211; Prateek from the design team and Ritick, Satyaprakash, Ishika, Rishabh, Devang, Saksham, Tanishq, Dilip. Special mention to Rana &#8211; our engineering rock star for seamlessly ensuring collaboration between multiple teams such as billing tech, merchant tech, consumer tech, iOS and Android to launch this update.



The next time you love something you order from your favorite restaurant, thank the team behind the scenes in a way that motivates them a lot. With a tip!

Introducing Tips For The Kitchen Staff: An Initiative that Celebrates Restaurants

We are excited to introduce Zomato AI, a groundbreaking innovation that is more than just a chatbot. This intelligent, intuitive, and interactive foodie has been meticulously designed to assist you in placing orders. It aligns with your momentarily unique food &amp; beverage preferences, dietary needs, and even your moods!



Let&#8217;s dive into how we built it!



Harnessing the Power of the Multiple Agent Framework



One of the most exciting features of Zomato AI is its multiple agent framework. This unique feature equips Zomato AI with a variety of prompts for different tasks, essentially giving it multiple superpowers, ready to serve you at any time.&nbsp;



Craving a specific dish? Zomato AI will present you with a widget, listing all the restaurants serving your desired dish. Unsure about what to order? No problem! Zomato AI can suggest a list of popular dishes or restaurants, taking the guesswork out of your meal selection.



One of the significant advancements we&#8217;ve made is the creation of numerous functions on Zomato that we are able to expose to our AI agents. This allows the AI agents to dynamically call for whatever data they need in order to best serve the customer query.&nbsp;



Our in-house developed technology seamlessly links together all these multiple prompts and functions, ensuring a smooth and uninterrupted conversation with Zomato AI. This innovative feature is another effort to provide a seamless customer experience, making your interaction with Zomato AI as effortless as a chat with a good friend.



<figure class="wp-block-image alignfull size-large"><img decoding="async" loading="lazy" width="640" height="506" style='width:100%' src="https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/08/Architecture-Diagram-Final-1.png?resize=640%2C506&#038;ssl=1" alt="" class="wp-image-13042" srcset="https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/08/Architecture-Diagram-Final-1.png?resize=1024%2C809&amp;ssl=1 1024w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/08/Architecture-Diagram-Final-1.png?resize=300%2C237&amp;ssl=1 300w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/08/Architecture-Diagram-Final-1.png?resize=768%2C607&amp;ssl=1 768w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/08/Architecture-Diagram-Final-1.png?resize=1536%2C1214&amp;ssl=1 1536w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/08/Architecture-Diagram-Final-1.png?resize=2048%2C1618&amp;ssl=1 2048w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/08/Architecture-Diagram-Final-1.png?resize=1568%2C1239&amp;ssl=1 1568w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/08/Architecture-Diagram-Final-1.png?w=1280&amp;ssl=1 1280w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/08/Architecture-Diagram-Final-1.png?w=1920&amp;ssl=1 1920w" sizes="(max-width: 640px) 100vw, 640px" data-recalc-dims="1" /></figure>







Experience Natural Texting



Zomato AI takes the user experience to a whole new level by offering a more natural style of texting, similar to how you text your friends. You can send multiple messages, and Zomato AI will respond back in almost real-time, faster than most of your friends. This unique feature sets Zomato AI apart from all the other AI products you might have used, which allow only one message at a time.



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Your Ultimate Foodie Friend



Zomato AI is designed to be your ultimate foodie companion. It&#8217;s equipped to answer tough questions like &#8220;What should I eat when I&#8217;m hungover?&#8221; or &#8220;Can I eat something that is high protein and low carb?&#8221; Zomato AI is focused on helping you find the perfect dish to order when you&#8217;re browsing Zomato with a rumbling stomach.



We are incredibly excited about Zomato AI and the potential it has to redefine ordering experiences. We believe it&#8217;s a game-changer in discovering the right food or beverage at the right time, and we eagerly await your experience with it. This feature is rolling out gradually to our Zomato Gold Members exclusively. So, prepare yourself to embark on a thrilling culinary journey with Zomato AI, your new foodie companion!



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We want to extend our heartfelt appreciation to our devoted team members &#8211; Bhavna, Eshna, Anuj from the design team and Robin, Dilip, Chirag,  Mitharan, Sudhanshu, Vaibhav, Soumil, Sukanya, Akshit, Ankit, Sumit, Gaurav, Angad and Sakib. Their tireless efforts have made it possible to bring this product to life on the Zomato App. 



We can&#8217;t forget to give a special mention to our ML team for their quick and effective work on this project. Additionally, we want to recognize the extraordinary contributions of Yuvraj, who has played a pivotal role in developing our Generative AI Stack here at Zomato. His work on our internal LLM Orchestrator Service &#8211; Firefly, and Vector DB has been invaluable. His leadership on this project, along with Shreya, who has rapidly become one of our top prompt engineers along with her ML chops under the mentorship of Ram Singla, has been truly commendable.



<figure class="wp-block-image alignfull size-large"><img decoding="async" loading="lazy" width="640" height="364" style='width:100%' src="https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/08/photos.png?resize=640%2C364&#038;ssl=1" alt="" class="wp-image-13043" srcset="https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/08/photos.png?resize=1024%2C582&amp;ssl=1 1024w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/08/photos.png?resize=300%2C171&amp;ssl=1 300w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/08/photos.png?resize=768%2C437&amp;ssl=1 768w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/08/photos.png?resize=1536%2C873&amp;ssl=1 1536w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/08/photos.png?resize=2048%2C1164&amp;ssl=1 2048w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/08/photos.png?resize=1568%2C892&amp;ssl=1 1568w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/08/photos.png?w=1280&amp;ssl=1 1280w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/08/photos.png?w=1920&amp;ssl=1 1920w" sizes="(max-width: 640px) 100vw, 640px" data-recalc-dims="1" /></figure>



To try out this feature, make sure you have the latest version of the Zomato application and are a Zomato Gold member. We look forward to hearing your feedback on Zomato AI!

Introducing Zomato AI: Your Foodie Buddy

&#8220;What is the best location to open my next restaurant outlet?&#8221;&nbsp;



&#8220;What menu prices are optimal to stay competitive in a city?”



&#8220;What new dish should I add to my menu to cater to customer preferences?&#8221;



The above questions are common concerns raised by restaurant partners who aspire to achieve business growth. However, there is currently a lack of a centralized and dependable resource that can provide them with the necessary analytics and information to make evidence-based decisions in these crucial areas.



But today, we&#8217;re changing that!



We have introduced <a href="http://www.zomato.com/trends">Zomato Food Trends</a> &#8211; an initiative that sets the stage for an inclusive data-driven transformation in the restaurant industry.



What is Zomato Food Trends?



Data publication has been a tough knot to untangle in the past. However, we at Zomato are committed to reshaping this landscape, and Zomato Food Trends is our first step in that direction.



Zomato Food Trends is a data analysis platform, custom-made for the restaurant industry. Be it the location to launch new restaurants, setting optimal menu prices, or identifying trending cuisines and dishes, Zomato Food Trends can be leveraged by the restaurant partners to make informed decisions. It provides access to Zomato’s supply-demand trends across India, giving restaurants a data-driven lens into customer preferences and behavior.



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A New Era of Open Data Analytics



The most exciting part? Zomato Food Trends is offered at absolutely no cost. Our aim is to democratize aggregated data insights &#8211; leveling the playing field, particularly for smaller restaurants, to ensure they can make informed and evidence-based decisions.



Zomato Food Trends is a platform that provides data analysis from millions of transactions across hundreds of cities in India. It aims to help restaurant partners optimize their strategies, attract more customers and drive more growth. It is not just a service, but a commitment towards the growth of the F&amp;B industry and its esteemed restaurant partners. So join us in this data-driven journey and share with us your experiences with Zomato Food Trends.



<figure class="wp-block-image size-large"><img decoding="async" loading="lazy" width="640" height="618" src="https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/06/image-8.png?resize=640%2C618&#038;ssl=1" alt="" class="wp-image-12939" srcset="https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/06/image-8.png?resize=1024%2C988&amp;ssl=1 1024w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/06/image-8.png?resize=300%2C289&amp;ssl=1 300w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/06/image-8.png?resize=768%2C741&amp;ssl=1 768w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/06/image-8.png?w=1191&amp;ssl=1 1191w" sizes="(max-width: 640px) 100vw, 640px" data-recalc-dims="1" /></figure>

Introducing Zomato Food Trends: Data Insights for All

In 75 years of our independence, India has made extensive progress. We are the world&#8217;s fifth-largest economy, home to hundreds of unicorns, have successfully conducted many interplanetary missions, and have brought millions of people out of extreme poverty. From being a food-deficit country, we are now running one of the world&#8217;s most extensive food security programs.



Our governments have done a remarkable job over the years by implementing large-scale social welfare programs such as Poshan Abhiyan (National Nutrition Mission), Pradhan Mantri Garib Kalyan Yojana and Anganwadi services etc, across the nation.&nbsp;



While these and many other such developments are indicators of the stellar progress made, there are still challenges, such as child and maternal malnutrition, that need civil society interventions to supplement government efforts.&nbsp;


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We&#8217;ve previously witnessed movements like Swachh Bharat Abhiyaan, Beti Bachao Beti Padhao and Global Citizen Festival that really made a dent through community mobilisation.&nbsp;



Towards this endeavour, we are pleased to announce the Zomato Feeding India Concert happening on 10th December 2022 in Mumbai. An annual event that will bring together promising impact makers, philanthropists, acclaimed celebrities and you – the citizens of India, who can make a big difference in supporting the fight against malnutrition. What&#8217;s better than to harness the unifying power of music to bring everyone together and spread awareness.



This year, joining us in the movement against hunger is one of the top global sensations – Post Malone, among other prominent music artists.&nbsp;


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<figure class="aligncenter size-full"><img decoding="async" loading="lazy" width="640" height="320" src="https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/02/PM-BW-1-1024x512-1.png?resize=640%2C320&#038;ssl=1" alt="" class="wp-image-11722" srcset="https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/02/PM-BW-1-1024x512-1.png?w=1024&amp;ssl=1 1024w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/02/PM-BW-1-1024x512-1.png?resize=300%2C150&amp;ssl=1 300w, https://i0.wp.com/zomatoblog.com/wp-content/uploads/2023/02/PM-BW-1-1024x512-1.png?resize=768%2C384&amp;ssl=1 768w" sizes="(max-width: 640px) 100vw, 640px" data-recalc-dims="1" /></figure></div>


The Zomato Feeding India Concert will be the first of many such community-driven awareness events to help accelerate our government&#8217;s efforts towards achieving the Sustainable Development Goal (SDG) of Zero Hunger by 2030 in India. You can buy tickets from the <a href="https://bnc.lt/zfic">Zomato app</a> or on BookMyShow.&nbsp;



All donations pledged during the Zomato Feeding India Concert and profits (if any) would go towards the cause. With each ticket sold, 10 meals will be served to those in need.



What can you do? Please make your presence felt at the concert and take the first step towards making a difference. Spread the message, and take action. More actionables coming your way at the concert.&nbsp;



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Till then, leaving you with a thought – &#8220;How wonderful would it be if we all do our bit and make sure that we leave no one behind.&#8221; 
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